At Hprinteasy, we want you to be completely thrilled with your purchase of our high-quality remanufactured printer ink cartridges. If, for any reason, you’re not entirely satisfied, our return policy is designed to be straightforward and convenient.
Our Return Window
We gladly accept returns of unopened and unused ink cartridges within 14 days from the date of delivery for a full refund. This gives you ample time to ensure your order meets your needs.
Eligibility for Returns
To ensure a smooth return process, please note the following conditions:
- Unopened and Unused: The ink cartridges must be in their original, sealed packaging and must not have been used or tampered with in any way.
- Complete Original Packaging: All original packaging, including any manuals, protective seals, and accompanying accessories, must be included with the returned item.
- Proof of Purchase: A valid proof of purchase, such as your order confirmation email or invoice, is required for all returns.
Items Not Eligible for Return
Unfortunately, we cannot accept returns for the following:
- Opened or Used Ink Cartridges: Once an ink cartridge has been opened or used, it is no longer eligible for return due to the nature of the product.
- Damaged or Tampered Items (Not Due to Shipping): If the product has been damaged or tampered with after delivery (and not due to shipping issues), we cannot accept the return.
How to Initiate a Return with Hprinteasy
To begin the return process, please follow these simple steps:
- Contact Our Customer Support Team: Reach out to our friendly support team via email at [Your Email Address Here] or by phone at [Your Phone Number Here].
- Provide Your Order Details: Please provide your order number, the specific product(s) you wish to return, and the reason for the return. This will help us process your request efficiently.
- Receive Your Return Authorization: Our support team will provide you with a Return Authorization (RMA) number and detailed instructions on how to proceed with your return.
Return Shipping
- Customer Responsibility for Return Shipping: Unless the return is due to a defective product or an error on our part, you will be responsible for the cost of return shipping.
- Recommended Tracked Shipping: For your peace of mind, we strongly recommend using a tracked shipping method when returning items and retaining the shipping receipt until your refund has been processed.
Our Refund Process
- Processing Time: Once we receive your returned items and verify that they meet our eligibility criteria, we will process your refund within 5 business days.
- Refund to Original Payment Method: The refund will be issued back to your original payment method, excluding any original shipping charges.
- Confirmation of Refund: You will receive a confirmation email from Hprinteasy once your refund has been processed.
Important Considerations
- Include Packing Slip or Invoice: Please include a copy of your packing slip or invoice inside the return package to help us expedite the processing of your return.
- Right to Decline Returns: Hprinteasy reserves the right to refuse returns that do not meet the criteria outlined in this policy.
Defective or Incorrect Orders
If you receive a defective product or if we’ve made an error with your order, please contact us immediately. We will gladly arrange for a replacement, a full refund (including shipping costs), or provide store credit to ensure your complete satisfaction.
Have Questions?
If you have any questions or require further clarification regarding our Return Policy, please don’t hesitate to contact 1 our dedicated customer support team: